16. What customer feedback methods were used to solicit their input?
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17. Where can you gather more information?
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18. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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19. Is scope creep really all bad news?
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20. What is the scope of the Healthcare quality effort?
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21. How was the ‘as is’ process map developed, reviewed, verified and validated?
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22. Are customer(s) identified and segmented according to their different needs and requirements?
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23. Who are the Healthcare quality improvement team members, including Management Leads and Coaches?
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24. Are resources adequate for the scope?
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25. Is special Healthcare quality user knowledge required?
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26. Will team members perform Healthcare quality work when assigned and in a timely fashion?
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27. What happens if Healthcare quality’s scope changes?
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28. What constraints exist that might impact the team?
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29. What Healthcare quality services do you require?
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30. How do you think the partners involved in Healthcare quality would have defined success?
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31. What are the requirements for audit information?
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32. Is there a Healthcare quality management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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33. What system do you use for gathering Healthcare quality information?
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34. Are approval levels defined for contracts and supplements to contracts?
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35. Is it clearly defined in and to your organization what you do?
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36. How are consistent Healthcare quality definitions important?
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37. How can the value of Healthcare quality be defined?
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38. What scope to assess?
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39. Is Healthcare quality required?
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40. When is/was the Healthcare quality start date?
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41. What are the Healthcare quality use cases?
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42. How is the team tracking and documenting its work?
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43. What defines best in class?
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44. Is the Healthcare quality scope complete and appropriately sized?
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45. Will team members regularly document their Healthcare quality work?
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46. How will variation in the actual durations of each activity be dealt with to ensure that the expected Healthcare quality results are met?
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47. What would be the goal or target for a Healthcare quality’s improvement team?
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48. Do you all define Healthcare quality in the same way?
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49. What key stakeholder process output measure(s) does Healthcare quality leverage and how?
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50. How do you gather the stories?
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51. What is the context?
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52. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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53. How did the Healthcare quality manager receive input to the development of a Healthcare quality improvement plan and the estimated completion dates/times of each activity?
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54. Has everyone on the team, including the team leaders, been properly trained?
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55. Are accountability and ownership for Healthcare quality clearly defined?
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56. Who is gathering Healthcare quality information?
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57. The political context: who holds power?
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58. How do you catch Healthcare quality definition inconsistencies?
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59. Are audit criteria, scope, frequency and methods defined?
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