Score
105. Has the direction changed at all during the course of Healthcare quality? If so, when did it change and why?
<--- Score
106. How does the Healthcare quality manager ensure against scope creep?
<--- Score
107. Has a high-level ‘as is’ process map been completed, verified and validated?
<--- Score
108. How do you build the right business case?
<--- Score
109. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
<--- Score
110. Is there a clear Healthcare quality case definition?
<--- Score
111. Who is gathering information?
<--- Score
112. Are there different segments of customers?
<--- Score
113. Is Healthcare quality currently on schedule according to the plan?
<--- Score
114. What gets examined?
<--- Score
115. Why are you doing Healthcare quality and what is the scope?
<--- Score
116. Has the Healthcare quality work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
<--- Score
117. How do you manage scope?
<--- Score
118. Is the scope of Healthcare quality defined?
<--- Score
119. Has/have the customer(s) been identified?
<--- Score
120. Are required metrics defined, what are they?
<--- Score
121. Does the team have regular meetings?
<--- Score
122. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
123. How would you define Healthcare quality leadership?
<--- Score
124. Is Healthcare quality linked to key stakeholder goals and objectives?
<--- Score
125. Has your scope been defined?
<--- Score
126. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
<--- Score
127. Is the work to date meeting requirements?
<--- Score
128. What was the context?
<--- Score
129. How have you defined all Healthcare quality requirements first?
<--- Score
130. What is a worst-case scenario for losses?
<--- Score
131. What is the scope of Healthcare quality?
<--- Score
132. What is in scope?
<--- Score
133. What information do you gather?
<--- Score
134. How do you manage changes in Healthcare quality requirements?
<--- Score
135. What critical content must be communicated – who, what, when, where, and how?
<--- Score
136. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
<--- Score
137. Are there any constraints known that bear on the ability to perform Healthcare quality work? How is the team addressing them?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Healthcare quality Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How do you verify if Healthcare quality is built right?
<--- Score
2. What are the costs of delaying Healthcare quality action?
<--- Score
3. Which Healthcare quality impacts are significant?
<--- Score
4. How will measures be used to manage and adapt?
<--- Score
5. How is performance measured?
<--- Score
6. What do people want to verify?
<---
