defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Business Chain Scorecard on the second next page of the Self-Assessment.
Your completed Business Chain Scorecard will give you a clear presentation of which Business Chain areas need attention.
Business Chain
Scorecard Example
Example of how the finalized Scorecard can look like:
Business Chain
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Business Chain
Scorecard Example12
Business Chain
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:42
CRITERION #4: ANALYZE:56
CRITERION #5: IMPROVE:71
CRITERION #6: CONTROL:87
CRITERION #7: SUSTAIN:99
Business Chain and Managing Projects, Criteria for Project Managers:124
1.0 Initiating Process Group: Business Chain125
1.1 Project Charter: Business Chain127
1.2 Stakeholder Register: Business Chain129
1.3 Stakeholder Analysis Matrix: Business Chain130
2.0 Planning Process Group: Business Chain132
2.1 Project Management Plan: Business Chain134
2.2 Scope Management Plan: Business Chain136
2.3 Requirements Management Plan: Business Chain138
2.4 Requirements Documentation: Business Chain140
2.5 Requirements Traceability Matrix: Business Chain142
2.6 Project Scope Statement: Business Chain144
2.7 Assumption and Constraint Log: Business Chain146
2.8 Work Breakdown Structure: Business Chain148
2.9 WBS Dictionary: Business Chain150
2.10 Schedule Management Plan: Business Chain152
2.11 Activity List: Business Chain154
2.12 Activity Attributes: Business Chain156
2.13 Milestone List: Business Chain158
2.14 Network Diagram: Business Chain160
2.15 Activity Resource Requirements: Business Chain162
2.16 Resource Breakdown Structure: Business Chain164
2.17 Activity Duration Estimates: Business Chain166
2.18 Duration Estimating Worksheet: Business Chain168
2.19 Project Schedule: Business Chain170
2.20 Cost Management Plan: Business Chain172
2.21 Activity Cost Estimates: Business Chain174
2.22 Cost Estimating Worksheet: Business Chain176
2.23 Cost Baseline: Business Chain178
2.24 Quality Management Plan: Business Chain180
2.25 Quality Metrics: Business Chain182
2.26 Process Improvement Plan: Business Chain184
2.27 Responsibility Assignment Matrix: Business Chain186
2.28 Roles and Responsibilities: Business Chain188
2.29 Human Resource Management Plan: Business Chain190
2.30 Communications Management Plan: Business Chain192
2.31 Risk Management Plan: Business Chain194
2.32 Risk Register: Business Chain196
2.33 Probability and Impact Assessment: Business Chain198
2.34 Probability and Impact Matrix: Business Chain200
2.35 Risk Data Sheet: Business Chain202
2.36 Procurement Management Plan: Business Chain204
2.37 Source Selection Criteria: Business Chain206
2.38 Stakeholder Management Plan: Business Chain208
2.39 Change Management Plan: Business Chain210
3.0 Executing Process Group: Business Chain212
3.1 Team Member Status Report: Business Chain214
3.2 Change Request:
