77. What is the smallest subset of the problem you can usefully solve?
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78. What do employees need in the short term?
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79. What should be considered when identifying available resources, constraints, and deadlines?
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80. What prevents you from making the changes you know will make you a more effective Cost center leader?
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81. What are the Cost center resources needed?
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82. Who needs what information?
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83. Who needs to know about Cost center?
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84. What problems are you facing and how do you consider Cost center will circumvent those obstacles?
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85. Are there Cost center problems defined?
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86. Are there regulatory / compliance issues?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Cost center Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Has the Cost center work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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2. What is out of scope?
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3. Have the customer needs been translated into specific, measurable requirements? How?
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4. How do you catch Cost center definition inconsistencies?
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5. In what way can you redefine the criteria of choice clients have in your category in your favor?
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6. How do you build the right business case?
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7. Will a Cost center production readiness review be required?
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8. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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9. How do you gather Cost center requirements?
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10. What are the dynamics of the communication plan?
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11. What is the definition of success?
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12. What is the scope of the Cost center effort?
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13. Where can you gather more information?
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14. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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15. Are all requirements met?
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16. Is Cost center currently on schedule according to the plan?
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17. Are there any constraints known that bear on the ability to perform Cost center work? How is the team addressing them?
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18. Has everyone on the team, including the team leaders, been properly trained?
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19. Is the team equipped with available and reliable resources?
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20. Are accountability and ownership for Cost center clearly defined?
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21. What is the context?
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22. The political context: who holds power?
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23. How does the Cost center manager ensure against scope creep?
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24. Who approved the Cost center scope?
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25. What Cost center services do you require?
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26. Is there any additional Cost center definition of success?
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27. How do you manage changes in Cost center requirements?
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28. How and when will the baselines be defined?
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29. Are there different segments of customers?
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30. Is the improvement team aware of the different versions of a process: what
