question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Process Thinking Scorecard on the second next page of the Self-Assessment.
Your completed Process Thinking Scorecard will give you a clear presentation of which Process Thinking areas need attention.
Process Thinking
Scorecard Example
Example of how the finalized Scorecard can look like:
Process Thinking
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Process Thinking
Scorecard Example12
Process Thinking
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:26
CRITERION #3: MEASURE:42
CRITERION #4: ANALYZE:57
CRITERION #5: IMPROVE:73
CRITERION #6: CONTROL:89
CRITERION #7: SUSTAIN:101
Process Thinking and Managing Projects, Criteria for Project Managers:126
1.0 Initiating Process Group: Process Thinking127
1.1 Project Charter: Process Thinking129
1.2 Stakeholder Register: Process Thinking131
1.3 Stakeholder Analysis Matrix: Process Thinking132
2.0 Planning Process Group: Process Thinking134
2.1 Project Management Plan: Process Thinking136
2.2 Scope Management Plan: Process Thinking138
2.3 Requirements Management Plan: Process Thinking140
2.4 Requirements Documentation: Process Thinking142
2.5 Requirements Traceability Matrix: Process Thinking144
2.6 Project Scope Statement: Process Thinking146
2.7 Assumption and Constraint Log: Process Thinking148
2.8 Work Breakdown Structure: Process Thinking150
2.9 WBS Dictionary: Process Thinking152
2.10 Schedule Management Plan: Process Thinking154
2.11 Activity List: Process Thinking156
2.12 Activity Attributes: Process Thinking158
2.13 Milestone List: Process Thinking160
2.14 Network Diagram: Process Thinking162
2.15 Activity Resource Requirements: Process Thinking164
2.16 Resource Breakdown Structure: Process Thinking165
2.17 Activity Duration Estimates: Process Thinking167
2.18 Duration Estimating Worksheet: Process Thinking169
2.19 Project Schedule: Process Thinking171
2.20 Cost Management Plan: Process Thinking173
2.21 Activity Cost Estimates: Process Thinking175
2.22 Cost Estimating Worksheet: Process Thinking177
2.23 Cost Baseline: Process Thinking179
2.24 Quality Management Plan: Process Thinking181
2.25 Quality Metrics: Process Thinking183
2.26 Process Improvement Plan: Process Thinking185
2.27 Responsibility Assignment Matrix: Process Thinking187
2.28 Roles and Responsibilities: Process Thinking189
2.29 Human Resource Management Plan: Process Thinking191
2.30 Communications Management Plan: Process Thinking193
2.31 Risk Management Plan: Process Thinking195
2.32 Risk Register: Process Thinking197
2.33 Probability and Impact Assessment: Process Thinking199
2.34 Probability and Impact Matrix: Process Thinking201
2.35 Risk Data Sheet: Process Thinking203
2.36 Procurement Management Plan: Process Thinking205
2.37 Source Selection Criteria: Process Thinking207
2.38 Stakeholder Management Plan: Process Thinking209
2.39 Change Management Plan: Process Thinking211
3.0 Executing Process Group: Process Thinking213
3.1 Team
