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99. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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100. How do you manage changes in Internal improvement requirements?
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101. What constraints exist that might impact the team?
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102. What sources do you use to gather information for a Internal improvement study?
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103. How do you think the partners involved in Internal improvement would have defined success?
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104. Has everyone on the team, including the team leaders, been properly trained?
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105. What Internal improvement services do you require?
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106. What are the requirements for audit information?
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107. How do you keep key subject matter experts in the loop?
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108. What are the core elements of the Internal improvement business case?
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109. What are the record-keeping requirements of Internal improvement activities?
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110. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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111. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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112. Does the team have regular meetings?
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113. How will variation in the actual durations of each activity be dealt with to ensure that the expected Internal improvement results are met?
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114. Do you have organizational privacy requirements?
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115. Are roles and responsibilities formally defined?
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116. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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117. How would you define the culture at your organization, how susceptible is it to Internal improvement changes?
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118. What is the context?
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119. Are audit criteria, scope, frequency and methods defined?
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120. How does the Internal improvement manager ensure against scope creep?
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121. Is Internal improvement linked to key stakeholder goals and objectives?
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122. What information should you gather?
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123. How are consistent Internal improvement definitions important?
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124. What are (control) requirements for Internal improvement Information?
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125. How do you hand over Internal improvement context?
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126. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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127. Why are you doing Internal improvement and what is the scope?
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128. Who defines (or who defined) the rules and roles?
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129. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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130. Who approved the Internal improvement scope?
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131. What gets examined?
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132. What Internal improvement requirements should be gathered?
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133. What baselines are required to be defined and managed?
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134. What defines best in class?
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135. Have specific policy objectives been defined?
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136. How do you gather Internal improvement requirements?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Internal improvement Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
