What key stakeholder process output measure(s) does Health management leverage and how?
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116. Has the Health management work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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117. How often are the team meetings?
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118. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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119. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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120. Is full participation by members in regularly held team meetings guaranteed?
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121. How will the Health management team and the group measure complete success of Health management?
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122. Is there a Health management management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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123. When is the estimated completion date?
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124. Will this project require Capital Budget funding?
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125. Why are you doing Health management and what is the scope?
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126. What knowledge or experience is required?
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127. What is the scope of the Health management effort?
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128. Has a high-level ‘as is’ process map been completed, verified and validated?
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129. Has/have the customer(s) been identified?
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130. What sort of initial information to gather?
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131. What is a worst-case scenario for losses?
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132. How can the value of Health management be defined?
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133. What intelligence can you gather?
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134. In what way can you redefine the criteria of choice clients have in your category in your favor?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health management Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What does verifying compliance entail?
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2. Are there competing Health management priorities?
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3. What causes mismanagement?
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4. What are the costs?
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5. Is there an opportunity to verify requirements?
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6. What are the methods of performance measurement?
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7. Are missed Health management opportunities costing your organization money?
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8. What do people want to verify?
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9. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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10. Do you effectively measure and reward individual and team performance?
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11. What are your customers expectations and measures?
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12. Who pays the cost?
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13. How will effects be measured?
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14. Do you verify that corrective actions were taken?
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15. Was a business case (cost/benefit) developed?
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16. What measurements are being captured?
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17. Do you have a flow diagram of what happens?
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18. What are hidden Health management quality costs?
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19. Are supply costs steady or fluctuating?
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