style="font-size:15px;"> the answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Health Service Management Scorecard on the second next page of the Self-Assessment.
Your completed Health Service Management Scorecard will give you a clear presentation of which Health Service Management areas need attention.
Health Service Management
Scorecard Example
Example of how the finalized Scorecard can look like:
Health Service Management
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Health Service Management
Scorecard Example13
Health Service Management
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:28
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:59
CRITERION #5: IMPROVE:75
CRITERION #6: CONTROL:92
CRITERION #7: SUSTAIN:105
Health Service Management and Managing Projects, Criteria for Project Managers:130
1.0 Initiating Process Group: Health Service Management131
1.1 Project Charter: Health Service Management133
1.2 Stakeholder Register: Health Service Management135
1.3 Stakeholder Analysis Matrix: Health Service Management136
2.0 Planning Process Group: Health Service Management138
2.1 Project Management Plan: Health Service Management140
2.2 Scope Management Plan: Health Service Management142
2.3 Requirements Management Plan: Health Service Management144
2.4 Requirements Documentation: Health Service Management146
2.5 Requirements Traceability Matrix: Health Service Management148
2.6 Project Scope Statement: Health Service Management150
2.7 Assumption and Constraint Log: Health Service Management152
2.8 Work Breakdown Structure: Health Service Management154
2.9 WBS Dictionary: Health Service Management156
2.10 Schedule Management Plan: Health Service Management158
2.11 Activity List: Health Service Management160
2.12 Activity Attributes: Health Service Management162
2.13 Milestone List: Health Service Management164
2.14 Network Diagram: Health Service Management166
2.15 Activity Resource Requirements: Health Service Management168
2.16 Resource Breakdown Structure: Health Service Management169
2.17 Activity Duration Estimates: Health Service Management171
2.18 Duration Estimating Worksheet: Health Service Management173
2.19 Project Schedule: Health Service Management175
2.20 Cost Management Plan: Health Service Management177
2.21 Activity Cost Estimates: Health Service Management179
2.22 Cost Estimating Worksheet: Health Service Management181
2.23 Cost Baseline: Health Service Management183
2.24 Quality Management Plan: Health Service Management185
2.25 Quality Metrics: Health Service Management187
2.26 Process Improvement Plan: Health Service Management189
2.27 Responsibility Assignment Matrix: Health Service Management191
2.28 Roles and Responsibilities: Health Service Management193
2.29 Human Resource Management Plan: Health Service Management195
2.30 Communications Management Plan: Health Service Management197
2.31 Risk Management Plan: Health Service Management199
2.32 Risk Register: Health Service Management201
2.33 Probability and Impact Assessment: Health Service Management203
2.34 Probability and Impact Matrix: Health Service Management205
2.35 Risk Data Sheet: Health Service Management207
2.36 Procurement Management Plan: Health Service Management209
2.37
