process map?
<--- Score
7. Does the scope remain the same?
<--- Score
8. Is it clearly defined in and to your organization what you do?
<--- Score
9. Is the scope of Health Service Management defined?
<--- Score
10. Is the Health Service Management scope manageable?
<--- Score
11. What are the Health Service Management tasks and definitions?
<--- Score
12. How will variation in the actual durations of each activity be dealt with to ensure that the expected Health Service Management results are met?
<--- Score
13. How are consistent Health Service Management definitions important?
<--- Score
14. How do you build the right business case?
<--- Score
15. When are meeting minutes sent out? Who is on the distribution list?
<--- Score
16. Will team members regularly document their Health Service Management work?
<--- Score
17. What is the context?
<--- Score
18. Why are you doing Health Service Management and what is the scope?
<--- Score
19. Are different versions of process maps needed to account for the different types of inputs?
<--- Score
20. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
<--- Score
21. Is the work to date meeting requirements?
<--- Score
22. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
23. How would you define the culture at your organization, how susceptible is it to Health Service Management changes?
<--- Score
24. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
<--- Score
25. How often are the team meetings?
<--- Score
26. Who is gathering information?
<--- Score
27. What are the dynamics of the communication plan?
<--- Score
28. Are task requirements clearly defined?
<--- Score
29. How is the team tracking and documenting its work?
<--- Score
30. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
<--- Score
31. What are the requirements for audit information?
<--- Score
32. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
<--- Score
33. Are all requirements met?
<--- Score
34. How can the value of Health Service Management be defined?
<--- Score
35. How do you gather requirements?
<--- Score
36. How do you manage changes in Health Service Management requirements?
<--- Score
37. What are the core elements of the Health Service Management business case?
<--- Score
38. Is the team equipped with available and reliable resources?
<--- Score
39. What are the rough order estimates on cost savings/opportunities that Health Service Management brings?
<--- Score
40. Have all basic functions of Health Service Management been defined?
<--- Score
41. What is the scope of Health Service Management?
<--- Score
42. Are there different segments of customers?
<--- Score
43. Is scope creep really all bad news?
<--- Score
44. Has a Health Service Management requirement not been met?
<--- Score
45. Are the Health Service Management requirements complete?
<--- Score
46. How will the Health Service Management team and the group measure complete success of Health Service Management?
<--- Score
47. What is out-of-scope initially?
<--- Score
48. Are resources adequate for the scope?
<--- Score
49. What Health Service Management services do you require?
<--- Score
50. Has the direction changed at all during the course of Health Service Management? If so, when did it change
