answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Human Services Center Scorecard on the second next page of the Self-Assessment.
Your completed Human Services Center Scorecard will give you a clear presentation of which Human Services Center areas need attention.
Human Services Center
Scorecard Example
Example of how the finalized Scorecard can look like:
Human Services Center
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Human Services Center
Scorecard Example12
Human Services Center
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:26
CRITERION #3: MEASURE:42
CRITERION #4: ANALYZE:56
CRITERION #5: IMPROVE:72
CRITERION #6: CONTROL:89
CRITERION #7: SUSTAIN:102
Human Services Center and Managing Projects, Criteria for Project Managers:127
1.0 Initiating Process Group: Human Services Center128
1.1 Project Charter: Human Services Center130
1.2 Stakeholder Register: Human Services Center132
1.3 Stakeholder Analysis Matrix: Human Services Center133
2.0 Planning Process Group: Human Services Center135
2.1 Project Management Plan: Human Services Center137
2.2 Scope Management Plan: Human Services Center139
2.3 Requirements Management Plan: Human Services Center141
2.4 Requirements Documentation: Human Services Center143
2.5 Requirements Traceability Matrix: Human Services Center145
2.6 Project Scope Statement: Human Services Center147
2.7 Assumption and Constraint Log: Human Services Center149
2.8 Work Breakdown Structure: Human Services Center151
2.9 WBS Dictionary: Human Services Center153
2.10 Schedule Management Plan: Human Services Center156
2.11 Activity List: Human Services Center158
2.12 Activity Attributes: Human Services Center160
2.13 Milestone List: Human Services Center162
2.14 Network Diagram: Human Services Center164
2.15 Activity Resource Requirements: Human Services Center166
2.16 Resource Breakdown Structure: Human Services Center168
2.17 Activity Duration Estimates: Human Services Center170
2.18 Duration Estimating Worksheet: Human Services Center172
2.19 Project Schedule: Human Services Center174
2.20 Cost Management Plan: Human Services Center176
2.21 Activity Cost Estimates: Human Services Center178
2.22 Cost Estimating Worksheet: Human Services Center180
2.23 Cost Baseline: Human Services Center182
2.24 Quality Management Plan: Human Services Center184
2.25 Quality Metrics: Human Services Center186
2.26 Process Improvement Plan: Human Services Center188
2.27 Responsibility Assignment Matrix: Human Services Center190
2.28 Roles and Responsibilities: Human Services Center192
2.29 Human Resource Management Plan: Human Services Center194
2.30 Communications Management Plan: Human Services Center196
2.31 Risk Management Plan: Human Services Center198
2.32 Risk Register: Human Services Center200
2.33 Probability and Impact Assessment: Human Services Center202
2.34 Probability and Impact Matrix: Human Services Center204
2.35 Risk Data Sheet: Human Services Center206
2.36 Procurement Management Plan: Human Services Center208
2.37 Source Selection Criteria: Human Services Center210
2.38 Stakeholder Management Plan: Human Services Center212
2.39
