into your organizational needs and tasks?
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73. What creative shifts do you need to take?
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74. Do you know what you need to know about Human Services Center?
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75. What is the recognized need?
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76. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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77. Who defines the rules in relation to any given issue?
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78. Will a response program recognize when a crisis occurs and provide some level of response?
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79. Did you miss any major Human Services Center issues?
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80. What are the expected benefits of Human Services Center to the stakeholder?
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81. Consider your own Human Services Center project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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82. To what extent would your organization benefit from being recognized as a award recipient?
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83. How are training requirements identified?
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84. Does Human Services Center create potential expectations in other areas that need to be recognized and considered?
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85. What is the problem or issue?
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86. Have you identified your Human Services Center key performance indicators?
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87. What is the Human Services Center problem definition? What do you need to resolve?
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88. What are the Human Services Center resources needed?
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89. What does Human Services Center success mean to the stakeholders?
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90. What do you need to start doing?
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91. What is the smallest subset of the problem you can usefully solve?
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92. Do you need to avoid or amend any Human Services Center activities?
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93. What needs to be done?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Human Services Center Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. When are meeting minutes sent out? Who is on the distribution list?
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2. What is the worst case scenario?
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3. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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4. Is Human Services Center currently on schedule according to the plan?
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5. What intelligence can you gather?
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6. Is there a clear Human Services Center case definition?
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7. How do you manage unclear Human Services Center requirements?
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8. What is out of scope?
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9. What Human Services Center requirements should be gathered?
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10. Will team members regularly document their Human Services Center work?
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11. Has a Human Services Center requirement not been met?
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12. Do you have organizational privacy requirements?
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13. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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14. How was the ‘as is’ process map developed, reviewed, verified and validated?
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15. Has your scope been defined?
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16. Are different versions of process maps needed to account for the different types of inputs?
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17. Who approved the Human Services Center scope?
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18.
