Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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19. Are accountability and ownership for Human Services Center clearly defined?
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20. What customer feedback methods were used to solicit their input?
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21. Are the Human Services Center requirements testable?
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22. How would you define the culture at your organization, how susceptible is it to Human Services Center changes?
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23. What is the scope of Human Services Center?
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24. What key stakeholder process output measure(s) does Human Services Center leverage and how?
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25. What are the rough order estimates on cost savings/opportunities that Human Services Center brings?
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26. What information should you gather?
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27. How do you catch Human Services Center definition inconsistencies?
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28. How do you build the right business case?
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29. Do you have a Human Services Center success story or case study ready to tell and share?
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30. Where can you gather more information?
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31. Is it clearly defined in and to your organization what you do?
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32. What critical content must be communicated – who, what, when, where, and how?
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33. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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34. Is there a critical path to deliver Human Services Center results?
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35. What information do you gather?
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36. What baselines are required to be defined and managed?
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37. Is the Human Services Center scope complete and appropriately sized?
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38. In what way can you redefine the criteria of choice clients have in your category in your favor?
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39. Has a high-level ‘as is’ process map been completed, verified and validated?
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40. Has everyone on the team, including the team leaders, been properly trained?
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41. How will variation in the actual durations of each activity be dealt with to ensure that the expected Human Services Center results are met?
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42. Is the team equipped with available and reliable resources?
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43. Are required metrics defined, what are they?
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44. How is the team tracking and documenting its work?
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45. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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46. How did the Human Services Center manager receive input to the development of a Human Services Center improvement plan and the estimated completion dates/times of each activity?
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47. Are task requirements clearly defined?
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48. Who are the Human Services Center improvement team members, including Management Leads and Coaches?
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49. What Human Services Center services do you require?
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50. What happens if Human Services Center’s scope changes?
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51. How would you define Human Services Center leadership?
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52. Is special Human Services Center user knowledge required?
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53. Is the work to date meeting requirements?
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54. What are the core elements of the Human Services Center business case?
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55. What gets examined?
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56. When is the estimated completion date?
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57. Scope of sensitive information?
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58. Has a project plan, Gantt chart, or similar been developed/completed?
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59. Are resources adequate for the scope?
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60. What defines best in class?
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61. What are the requirements for audit information?
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