representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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106. How do you gather requirements?
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107. What is in scope?
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108. What was the context?
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109. Do you all define Human Services Center in the same way?
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110. Are roles and responsibilities formally defined?
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111. What is the definition of Human Services Center excellence?
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112. What knowledge or experience is required?
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113. What is the context?
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114. What are the dynamics of the communication plan?
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115. What is the scope of the Human Services Center work?
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116. Is the Human Services Center scope manageable?
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117. Is there a Human Services Center management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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118. How are consistent Human Services Center definitions important?
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119. Are approval levels defined for contracts and supplements to contracts?
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120. What are (control) requirements for Human Services Center Information?
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121. What is the scope of the Human Services Center effort?
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122. How do you gather the stories?
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123. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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124. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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125. What is a worst-case scenario for losses?
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126. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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127. How can the value of Human Services Center be defined?
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128. The political context: who holds power?
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129. Does the scope remain the same?
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130. Are all requirements met?
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131. How will the Human Services Center team and the group measure complete success of Human Services Center?
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132. How do you manage scope?
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133. Who defines (or who defined) the rules and roles?
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134. How and when will the baselines be defined?
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135. Will a Human Services Center production readiness review be required?
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136. Are there different segments of customers?
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137. How do you keep key subject matter experts in the loop?
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138. When is/was the Human Services Center start date?
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139. What would be the goal or target for a Human Services Center’s improvement team?
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140. Is Human Services Center required?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Human Services Center Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How is progress measured?
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2. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Human Services Center services/products?
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3. Has a cost center been established?
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4. Did you tackle
