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62. How does the Human Services Center manager ensure against scope creep?
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63. What is out-of-scope initially?
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64. Who is gathering Human Services Center information?
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65. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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66. What sort of initial information to gather?
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67. Is there any additional Human Services Center definition of success?
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68. What are the tasks and definitions?
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69. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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70. Have specific policy objectives been defined?
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71. What scope do you want your strategy to cover?
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72. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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73. Are audit criteria, scope, frequency and methods defined?
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74. What are the compelling stakeholder reasons for embarking on Human Services Center?
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75. What is the scope?
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76. What is the definition of success?
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77. Has the Human Services Center work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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78. Who is gathering information?
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79. Will team members perform Human Services Center work when assigned and in a timely fashion?
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80. Have all basic functions of Human Services Center been defined?
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81. Are customer(s) identified and segmented according to their different needs and requirements?
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82. Are the Human Services Center requirements complete?
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83. How do you manage changes in Human Services Center requirements?
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84. Why are you doing Human Services Center and what is the scope?
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85. If substitutes have been appointed, have they been briefed on the Human Services Center goals and received regular communications as to the progress to date?
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86. Is scope creep really all bad news?
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87. What constraints exist that might impact the team?
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88. How often are the team meetings?
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89. What scope to assess?
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90. Does the team have regular meetings?
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91. Have the customer needs been translated into specific, measurable requirements? How?
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92. Are there any constraints known that bear on the ability to perform Human Services Center work? How is the team addressing them?
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93. What system do you use for gathering Human Services Center information?
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94. Has the direction changed at all during the course of Human Services Center? If so, when did it change and why?
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95. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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96. Has/have the customer(s) been identified?
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97. Is the scope of Human Services Center defined?
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98. Is Human Services Center linked to key stakeholder goals and objectives?
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99. Have all of the relationships been defined properly?
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100. How do you hand over Human Services Center context?
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101. Has a team charter been developed and communicated?
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102. How do you gather Human Services Center requirements?
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103. What sources do you use to gather information for a Human Services Center study?
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104. How have you defined all Human Services Center requirements first?
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105. Is there a completed SIPOC
