Is the scope of Critical Incident Response Team defined?
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56. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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57. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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58. Is the Critical Incident Response Team scope manageable?
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59. Are task requirements clearly defined?
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60. What key stakeholder process output measure(s) does Critical Incident Response Team leverage and how?
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61. What is the scope of the Critical Incident Response Team effort?
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62. How did the Critical Incident Response Team manager receive input to the development of a Critical Incident Response Team improvement plan and the estimated completion dates/times of each activity?
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63. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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64. What Critical Incident Response Team services do you require?
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65. Do you have organizational privacy requirements?
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66. What is the scope of Critical Incident Response Team?
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67. How do you manage scope?
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68. Has everyone on the team, including the team leaders, been properly trained?
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69. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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70. How does the Critical Incident Response Team manager ensure against scope creep?
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71. Has the direction changed at all during the course of Critical Incident Response Team? If so, when did it change and why?
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72. What is the definition of success?
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73. What baselines are required to be defined and managed?
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74. How do you hand over Critical Incident Response Team context?
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75. Are approval levels defined for contracts and supplements to contracts?
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76. What constraints exist that might impact the team?
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77. How do you gather the stories?
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78. What is in the scope and what is not in scope?
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79. Have specific policy objectives been defined?
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80. How was the ‘as is’ process map developed, reviewed, verified and validated?
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81. How do you manage unclear Critical Incident Response Team requirements?
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82. How will the Critical Incident Response Team team and the group measure complete success of Critical Incident Response Team?
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83. Has a high-level ‘as is’ process map been completed, verified and validated?
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84. When are meeting minutes sent out? Who is on the distribution list?
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85. Are improvement team members fully trained on Critical Incident Response Team?
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86. What are the Critical Incident Response Team use cases?
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87. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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88. Will team members regularly document their Critical Incident Response Team work?
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89. Are required metrics defined, what are they?
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90. What is in scope?
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91. Why are you doing Critical Incident Response Team and what is the scope?
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92. What scope to assess?
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93. What scope do you want your strategy to cover?
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94. Is full participation by members in regularly held team meetings guaranteed?
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95. Are customer(s) identified and segmented according to their different needs and requirements?
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96. Scope of sensitive information?
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97. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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