Score
103. Has/have the customer(s) been identified?
<--- Score
104. Are accountability and ownership for Digital literacy clearly defined?
<--- Score
105. Does the scope remain the same?
<--- Score
106. What is in scope?
<--- Score
107. How would you define Digital literacy leadership?
<--- Score
108. What scope do you want your strategy to cover?
<--- Score
109. When are meeting minutes sent out? Who is on the distribution list?
<--- Score
110. What are the Digital literacy tasks and definitions?
<--- Score
111. How are consistent Digital literacy definitions important?
<--- Score
112. What are the compelling stakeholder reasons for embarking on Digital literacy?
<--- Score
113. Have specific policy objectives been defined?
<--- Score
114. What are the rough order estimates on cost savings/opportunities that Digital literacy brings?
<--- Score
115. Where can you gather more information?
<--- Score
116. Are there different segments of customers?
<--- Score
117. What would be the goal or target for a Digital literacy’s improvement team?
<--- Score
118. Is scope creep really all bad news?
<--- Score
119. Are roles and responsibilities formally defined?
<--- Score
120. How will the Digital literacy team and the group measure complete success of Digital literacy?
<--- Score
121. What gets examined?
<--- Score
122. What critical content must be communicated – who, what, when, where, and how?
<--- Score
123. Is the work to date meeting requirements?
<--- Score
124. Is there a critical path to deliver Digital literacy results?
<--- Score
125. What intelligence can you gather?
<--- Score
126. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
127. Who defines (or who defined) the rules and roles?
<--- Score
128. What was the context?
<--- Score
129. In what way can you redefine the criteria of choice clients have in your category in your favor?
<--- Score
130. Are required metrics defined, what are they?
<--- Score
131. What Digital literacy requirements should be gathered?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Digital literacy Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Will Digital literacy have an impact on current business continuity, disaster recovery processes and/or infrastructure?
<--- Score
2. How is performance measured?
<--- Score
3. What are your operating costs?
<--- Score
4. Where can you go to verify the info?
<--- Score
5. What users will be impacted?
<--- Score
6. How sensitive must the Digital literacy strategy be to cost?
<--- Score
7. The approach of traditional Digital literacy works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves, what approach will permit your organization to deal with the kind of unpredictable emergent behaviors that dynamic complexity can introduce?
<--- Score
8. What are your primary costs, revenues, assets?
<--- Score
9. Are there any easy-to-implement alternatives to Digital literacy? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
<--- Score
10. What
