How do you recognize an objection?
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75. For your Digital literacy project, identify and describe the business environment, is there more than one layer to the business environment?
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76. What Digital literacy capabilities do you need?
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77. Why is this needed?
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78. Does Digital literacy create potential expectations in other areas that need to be recognized and considered?
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79. What is the recognized need?
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80. Do you know what you need to know about Digital literacy?
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81. Who needs to know about Digital literacy?
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82. What are the minority interests and what amount of minority interests can be recognized?
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83. Are losses recognized in a timely manner?
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84. What Digital literacy coordination do you need?
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85. As a sponsor, customer or management, how important is it to meet goals, objectives?
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86. Is the need for organizational change recognized?
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87. How many trainings, in total, are needed?
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88. Which needs are not included or involved?
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89. What problems are you facing and how do you consider Digital literacy will circumvent those obstacles?
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90. What is the problem and/or vulnerability?
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91. Who needs what information?
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92. How do you identify subcontractor relationships?
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93. Who defines the rules in relation to any given issue?
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94. Are there any revenue recognition issues?
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95. Do you have/need 24-hour access to key personnel?
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96. Did you miss any major Digital literacy issues?
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97. Do you recognize Digital literacy achievements?
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98. When a Digital literacy manager recognizes a problem, what options are available?
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99. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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100. How do you recognize an Digital literacy objection?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Digital literacy Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Are different versions of process maps needed to account for the different types of inputs?
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2. What scope to assess?
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3. How does the Digital literacy manager ensure against scope creep?
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4. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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5. How do you catch Digital literacy definition inconsistencies?
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6. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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7. Who is gathering Digital literacy information?
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8. Are the Digital literacy requirements complete?
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9. Are there any constraints known that bear on the ability to perform Digital literacy work? How is the team addressing them?
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10. Will a Digital literacy production readiness review be required?
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11. What defines best in class?
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12. What Digital literacy services do you require?
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13.
