answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Managed Health Services Scorecard on the second next page of the Self-Assessment.
Your completed Managed Health Services Scorecard will give you a clear presentation of which Managed Health Services areas need attention.
Managed Health Services
Scorecard Example
Example of how the finalized Scorecard can look like:
Managed Health Services
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Managed Health Services
Scorecard Example13
Managed Health Services
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:28
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:59
CRITERION #5: IMPROVE:75
CRITERION #6: CONTROL:91
CRITERION #7: SUSTAIN:104
Managed Health Services and Managing Projects, Criteria for Project Managers:129
1.0 Initiating Process Group: Managed Health Services130
1.1 Project Charter: Managed Health Services132
1.2 Stakeholder Register: Managed Health Services134
1.3 Stakeholder Analysis Matrix: Managed Health Services135
2.0 Planning Process Group: Managed Health Services137
2.1 Project Management Plan: Managed Health Services139
2.2 Scope Management Plan: Managed Health Services141
2.3 Requirements Management Plan: Managed Health Services143
2.4 Requirements Documentation: Managed Health Services145
2.5 Requirements Traceability Matrix: Managed Health Services147
2.6 Project Scope Statement: Managed Health Services149
2.7 Assumption and Constraint Log: Managed Health Services151
2.8 Work Breakdown Structure: Managed Health Services153
2.9 WBS Dictionary: Managed Health Services155
2.10 Schedule Management Plan: Managed Health Services158
2.11 Activity List: Managed Health Services160
2.12 Activity Attributes: Managed Health Services162
2.13 Milestone List: Managed Health Services164
2.14 Network Diagram: Managed Health Services166
2.15 Activity Resource Requirements: Managed Health Services168
2.16 Resource Breakdown Structure: Managed Health Services169
2.17 Activity Duration Estimates: Managed Health Services171
2.18 Duration Estimating Worksheet: Managed Health Services173
2.19 Project Schedule: Managed Health Services175
2.20 Cost Management Plan: Managed Health Services177
2.21 Activity Cost Estimates: Managed Health Services179
2.22 Cost Estimating Worksheet: Managed Health Services181
2.23 Cost Baseline: Managed Health Services183
2.24 Quality Management Plan: Managed Health Services185
2.25 Quality Metrics: Managed Health Services187
2.26 Process Improvement Plan: Managed Health Services189
2.27 Responsibility Assignment Matrix: Managed Health Services191
2.28 Roles and Responsibilities: Managed Health Services193
2.29 Human Resource Management Plan: Managed Health Services195
2.30 Communications Management Plan: Managed Health Services197
2.31 Risk Management Plan: Managed Health Services199
2.32 Risk Register: Managed Health Services201
2.33 Probability and Impact Assessment: Managed Health Services203
2.34 Probability and Impact Matrix: Managed Health Services205
2.35 Risk Data Sheet: Managed Health Services207
2.36 Procurement Management Plan: Managed Health Services209
2.37 Source Selection Criteria: Managed Health Services211
2.38
