If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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10. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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11. What are the dynamics of the communication plan?
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12. What is in scope?
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13. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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14. Is there any additional Managed Health Services definition of success?
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15. Who approved the Managed Health Services scope?
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16. What information should you gather?
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17. How does the Managed Health Services manager ensure against scope creep?
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18. Is Managed Health Services currently on schedule according to the plan?
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19. Have the customer needs been translated into specific, measurable requirements? How?
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20. Is it clearly defined in and to your organization what you do?
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21. Is the Managed Health Services scope manageable?
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22. How will the Managed Health Services team and the group measure complete success of Managed Health Services?
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23. What scope to assess?
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24. What information do you gather?
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25. Has everyone on the team, including the team leaders, been properly trained?
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26. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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27. What happens if Managed Health Services’s scope changes?
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28. Who are the Managed Health Services improvement team members, including Management Leads and Coaches?
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29. When are meeting minutes sent out? Who is on the distribution list?
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30. Is the Managed Health Services scope complete and appropriately sized?
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31. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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32. Are approval levels defined for contracts and supplements to contracts?
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33. Has a high-level ‘as is’ process map been completed, verified and validated?
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34. Is the team equipped with available and reliable resources?
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35. What are the core elements of the Managed Health Services business case?
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36. Who is gathering information?
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37. How do you build the right business case?
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38. What are the compelling stakeholder reasons for embarking on Managed Health Services?
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39. Are audit criteria, scope, frequency and methods defined?
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40. What is in the scope and what is not in scope?
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41. How and when will the baselines be defined?
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42. What are the record-keeping requirements of Managed Health Services activities?
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43. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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44. Has/have the customer(s) been identified?
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45. Are resources adequate for the scope?
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46. What are the rough order estimates on cost savings/opportunities that Managed Health Services brings?
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47. Has the direction changed at all during the course of Managed Health Services? If so, when did it change and why?
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48. Is scope creep really all bad news?
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49. How have you defined all Managed Health Services requirements first?
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50. Why are you doing Managed Health Services and what is the scope?
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51. Is the scope of Managed Health Services defined?
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52. What intelligence can you gather?
