What would be the goal or target for a Managed Health Services’s improvement team?
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98. Are there different segments of customers?
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99. How often are the team meetings?
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100. How do you catch Managed Health Services definition inconsistencies?
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101. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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102. How do you manage changes in Managed Health Services requirements?
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103. How do you manage unclear Managed Health Services requirements?
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104. Has the Managed Health Services work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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105. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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106. What scope do you want your strategy to cover?
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107. How do you manage scope?
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108. Are roles and responsibilities formally defined?
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109. How do you think the partners involved in Managed Health Services would have defined success?
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110. Is Managed Health Services required?
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111. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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112. Are different versions of process maps needed to account for the different types of inputs?
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113. What gets examined?
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114. Does the team have regular meetings?
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115. What is the definition of success?
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116. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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117. Have all basic functions of Managed Health Services been defined?
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118. How do you gather the stories?
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119. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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120. Will a Managed Health Services production readiness review be required?
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121. What sort of initial information to gather?
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122. Is there a Managed Health Services management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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123. Do you have organizational privacy requirements?
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124. Has a Managed Health Services requirement not been met?
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125. Has a project plan, Gantt chart, or similar been developed/completed?
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126. Has a team charter been developed and communicated?
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127. How would you define Managed Health Services leadership?
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128. What Managed Health Services services do you require?
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129. What key stakeholder process output measure(s) does Managed Health Services leverage and how?
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130. What is the scope of the Managed Health Services work?
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131. How is the team tracking and documenting its work?
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132. Where can you gather more information?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Managed Health Services Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How will you measure your Managed Health Services effectiveness?
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2. How do you prevent mis-estimating cost?
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