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53. What system do you use for gathering Managed Health Services information?
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54. Are accountability and ownership for Managed Health Services clearly defined?
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55. Are customer(s) identified and segmented according to their different needs and requirements?
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56. How can the value of Managed Health Services be defined?
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57. Do you all define Managed Health Services in the same way?
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58. What was the context?
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59. Are there any constraints known that bear on the ability to perform Managed Health Services work? How is the team addressing them?
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60. What defines best in class?
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61. How do you gather Managed Health Services requirements?
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62. Are all requirements met?
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63. Is there a critical path to deliver Managed Health Services results?
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64. What customer feedback methods were used to solicit their input?
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65. What are the Managed Health Services tasks and definitions?
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66. What is the scope of Managed Health Services?
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67. What is out-of-scope initially?
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68. Are the Managed Health Services requirements complete?
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69. What is the definition of Managed Health Services excellence?
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70. What is the worst case scenario?
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71. Scope of sensitive information?
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72. What Managed Health Services requirements should be gathered?
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73. When is/was the Managed Health Services start date?
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74. When is the estimated completion date?
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75. What are (control) requirements for Managed Health Services Information?
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76. What are the requirements for audit information?
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77. How did the Managed Health Services manager receive input to the development of a Managed Health Services improvement plan and the estimated completion dates/times of each activity?
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78. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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79. What is the context?
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80. Is there a clear Managed Health Services case definition?
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81. Who defines (or who defined) the rules and roles?
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82. What are the tasks and definitions?
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83. How will variation in the actual durations of each activity be dealt with to ensure that the expected Managed Health Services results are met?
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84. What is a worst-case scenario for losses?
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85. What constraints exist that might impact the team?
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86. In what way can you redefine the criteria of choice clients have in your category in your favor?
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87. How do you keep key subject matter experts in the loop?
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88. Do you have a Managed Health Services success story or case study ready to tell and share?
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89. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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90. What critical content must be communicated – who, what, when, where, and how?
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91. How was the ‘as is’ process map developed, reviewed, verified and validated?
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92. Are task requirements clearly defined?
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93. How are consistent Managed Health Services definitions important?
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94. Is special Managed Health Services user knowledge required?
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95. How would you define the culture at your organization, how susceptible is it to Managed Health Services changes?
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96. Has your scope been defined?
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