Self Service Software A Complete Guide - 2020 Edition. Gerardus Blokdyk

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Self Service Software A Complete Guide - 2020 Edition - Gerardus Blokdyk

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Score

      57. Are approval levels defined for contracts and supplements to contracts?

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      58. Has everyone on the team, including the team leaders, been properly trained?

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      59. What is the definition of success?

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      60. Are required metrics defined, what are they?

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      61. Has a team charter been developed and communicated?

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      62. Have specific policy objectives been defined?

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      63. Have the customer needs been translated into specific, measurable requirements? How?

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      64. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      65. How would you define Self service software leadership?

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      66. Is the scope of Self service software defined?

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      67. How do you gather Self service software requirements?

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      68. Where can you gather more information?

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      69. Does the scope remain the same?

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      70. What sources do you use to gather information for a Self service software study?

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      71. What baselines are required to be defined and managed?

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      72. How do you manage unclear Self service software requirements?

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      73. Is there a critical path to deliver Self service software results?

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      74. How do you gather requirements?

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      75. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      76. How is the team tracking and documenting its work?

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      77. Is the work to date meeting requirements?

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      78. Is Self service software required?

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      79. Who is gathering information?

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      80. Who approved the Self service software scope?

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      81. What information should you gather?

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      82. When is/was the Self service software start date?

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      83. Who defines (or who defined) the rules and roles?

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      84. Have all basic functions of Self service software been defined?

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      85. What are (control) requirements for Self service software Information?

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      86. What system do you use for gathering Self service software information?

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      87. How do you hand over Self service software context?

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      88. How does the Self service software manager ensure against scope creep?

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      89. What Self service software requirements should be gathered?

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      90. What are the compelling stakeholder reasons for embarking on Self service software?

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      91. What critical content must be communicated – who, what, when, where, and how?

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      92. What is the definition of Self service software excellence?

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      93. Has the Self service software work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      94. Has the direction changed at all during the course of Self service software? If so, when did it change and why?

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      95. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      96. Will a Self service software production readiness review be required?

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      97. Has a project plan, Gantt chart, or similar been developed/completed?

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      98. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      99. What is out-of-scope initially?

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      100. How are consistent Self service software definitions important?

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