Who defines (or who defined) the rules and roles?
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66. What is out-of-scope initially?
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67. Has everyone on the team, including the team leaders, been properly trained?
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68. Do you have organizational privacy requirements?
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69. Who are the New Train improvement team members, including Management Leads and Coaches?
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70. Are task requirements clearly defined?
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71. Are there different segments of customers?
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72. Who approved the New Train scope?
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73. Are audit criteria, scope, frequency and methods defined?
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74. In what way can you redefine the criteria of choice clients have in your category in your favor?
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75. Has a project plan, Gantt chart, or similar been developed/completed?
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76. Are roles and responsibilities formally defined?
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77. Is New Train required?
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78. What happens if New Train’s scope changes?
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79. What defines best in class?
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80. Are all requirements met?
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81. How will variation in the actual durations of each activity be dealt with to ensure that the expected New Train results are met?
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82. Has a team charter been developed and communicated?
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83. What key stakeholder process output measure(s) does New Train leverage and how?
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84. Is there a clear New Train case definition?
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85. What New Train services do you require?
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86. What intelligence can you gather?
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87. Is scope creep really all bad news?
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88. Do you still have to meet the new training requirements?
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89. How do you keep key subject matter experts in the loop?
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90. Has your scope been defined?
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91. Has the New Train work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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92. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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93. Are there any constraints known that bear on the ability to perform New Train work? How is the team addressing them?
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94. Have all basic functions of New Train been defined?
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95. How do you think the partners involved in New Train would have defined success?
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96. What is a worst-case scenario for losses?
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97. Is the work to date meeting requirements?
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98. Do you have a New Train success story or case study ready to tell and share?
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99. What is in scope?
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100. Has the direction changed at all during the course of New Train? If so, when did it change and why?
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101. Is New Train linked to key stakeholder goals and objectives?
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102. Who is gathering information?
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103. How do you gather the stories?
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104. What was the context?
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105. How do you manage unclear New Train requirements?
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106. Have all of the relationships been defined properly?
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107. Has a high-level ‘as is’ process map been completed, verified and validated?
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108. Is New Train currently on schedule according to the plan?
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109. What is the scope of New Train?
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110. What is the context?
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111.
