case definition?
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18. How would you define the culture at your organization, how susceptible is it to Health communication changes?
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19. Is the Health communication scope complete and appropriately sized?
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20. How have you defined all Health communication requirements first?
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21. Have all of the relationships been defined properly?
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22. What was the context?
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23. What is the scope of the Health communication effort?
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24. How do you think the partners involved in Health communication would have defined success?
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25. Are improvement team members fully trained on Health communication?
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26. Scope of sensitive information?
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27. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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28. When is the estimated completion date?
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29. Have specific policy objectives been defined?
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30. What knowledge or experience is required?
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31. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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32. How do you gather the stories?
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33. What are the record-keeping requirements of Health communication activities?
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34. What sources do you use to gather information for a Health communication study?
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35. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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36. Is Health communication linked to key stakeholder goals and objectives?
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37. When is/was the Health communication start date?
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38. Are approval levels defined for contracts and supplements to contracts?
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39. What are the requirements for audit information?
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40. Who is gathering information?
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41. What is in the scope and what is not in scope?
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42. Has the direction changed at all during the course of Health communication? If so, when did it change and why?
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43. Is there a Health communication management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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44. What are (control) requirements for Health communication Information?
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45. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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46. Are the Health communication requirements complete?
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47. Is it clearly defined in and to your organization what you do?
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48. What Health communication services do you require?
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49. Are accountability and ownership for Health communication clearly defined?
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50. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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51. Has a high-level ‘as is’ process map been completed, verified and validated?
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52. Has/have the customer(s) been identified?
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53. What intelligence can you gather?
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54. How is the team tracking and documenting its work?
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55. How would you define Health communication leadership?
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56. How do you hand over Health communication context?
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57. What are the dynamics of the communication plan?
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58. How do you catch Health communication definition inconsistencies?
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59. What is out-of-scope initially?
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60. What happens if Health communication’s scope changes?
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61. What is the context?
