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86. Who should receive measurement reports?
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87. Are you taking your company in the direction of better and revenue or cheaper and cost?
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88. How do you verify and develop ideas and innovations?
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89. How do you measure lifecycle phases?
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90. Is the cost worth the Enterprise service management effort ?
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91. What are the Enterprise service management investment costs?
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92. What measurements are possible, practicable and meaningful?
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93. How do you aggregate measures across priorities?
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94. Did you tackle the cause or the symptom?
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95. Which measures and indicators matter?
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96. At what cost?
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97. What does losing customers cost your organization?
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98. What can be used to verify compliance?
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99. Are the units of measure consistent?
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100. What causes innovation to fail or succeed in your organization?
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101. Who is involved in verifying compliance?
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102. What is the root cause(s) of the problem?
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103. Why do the measurements/indicators matter?
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104. How long to keep data and how to manage retention costs?
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105. How will effects be measured?
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106. What are your operating costs?
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107. How do you verify performance?
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108. What is the cause of any Enterprise service management gaps?
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109. Do the benefits outweigh the costs?
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110. What are the costs?
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111. How can you reduce costs?
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112. What details are required of the Enterprise service management cost structure?
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113. What does verifying compliance entail?
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114. How much does it cost?
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115. What tests verify requirements?
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116. How sensitive must the Enterprise service management strategy be to cost?
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117. What is an unallowable cost?
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118. How do you quantify and qualify impacts?
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119. What could cause you to change course?
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