When are meeting minutes sent out? Who is on the distribution list?
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137. What key stakeholder process output measure(s) does Enterprise service management leverage and how?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Enterprise service management Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What is your Enterprise service management quality cost segregation study?
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2. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Enterprise service management services/products?
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3. What causes investor action?
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4. How to cause the change?
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5. Are Enterprise service management vulnerabilities categorized and prioritized?
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6. Do you have any cost Enterprise service management limitation requirements?
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7. When should you bother with diagrams?
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8. Are missed Enterprise service management opportunities costing your organization money?
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9. How will success or failure be measured?
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10. How is performance measured?
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11. Is the solution cost-effective?
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12. How is progress measured?
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13. What are the Enterprise service management key cost drivers?
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14. Are there measurements based on task performance?
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15. How is the value delivered by Enterprise service management being measured?
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16. What are the current costs of the Enterprise service management process?
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17. Who pays the cost?
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18. How do you verify if Enterprise service management is built right?
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19. What potential environmental factors impact the Enterprise service management effort?
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20. What is the total cost related to deploying Enterprise service management, including any consulting or professional services?
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21. What would it cost to replace your technology?
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22. Have design-to-cost goals been established?
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23. The approach of traditional Enterprise service management works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves, what approach will permit your organization to deal with the kind of unpredictable emergent behaviors that dynamic complexity can introduce?
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24. What are your customers expectations and measures?
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25. Where is the cost?
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26. What is the Enterprise service management business impact?
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27. What do people want to verify?
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28. Why a Enterprise service management focus?
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29. What causes extra work or rework?
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30. What does a Test Case verify?
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31. How will you measure success?
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32. What are the costs of delaying Enterprise service management action?
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33. Are the Enterprise service management benefits worth its costs?
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34. Does management have the right priorities among projects?
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35. Do you verify that corrective actions were taken?
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36. Which costs should be taken into account?
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37. Where can you go to verify the info?
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38.
