know about Enterprise service management?
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68. Are there Enterprise service management problems defined?
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69. Are there any revenue recognition issues?
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70. What is the extent or complexity of the Enterprise service management problem?
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71. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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72. For your Enterprise service management project, identify and describe the business environment, is there more than one layer to the business environment?
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73. What do you need to start doing?
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74. How do you identify subcontractor relationships?
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75. Who else hopes to benefit from it?
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76. What are the Enterprise service management resources needed?
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77. To what extent does each concerned units management team recognize Enterprise service management as an effective investment?
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78. How are training requirements identified?
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79. How are you going to measure success?
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80. How much are sponsors, customers, partners, stakeholders involved in Enterprise service management? In other words, what are the risks, if Enterprise service management does not deliver successfully?
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81. What extra resources will you need?
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82. Is the need for organizational change recognized?
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83. What does Enterprise service management success mean to the stakeholders?
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84. What do employees need in the short term?
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85. How can auditing be a preventative security measure?
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86. Would you recognize a threat from the inside?
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87. What problems are you facing and how do you consider Enterprise service management will circumvent those obstacles?
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88. Are losses recognized in a timely manner?
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89. Which needs are not included or involved?
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90. How many trainings, in total, are needed?
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91. What is the problem or issue?
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92. Whom do you really need or want to serve?
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93. Who needs what information?
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94. Where do you need to exercise leadership?
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95. What is the smallest subset of the problem you can usefully solve?
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96. Who are your key stakeholders who need to sign off?
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97. Have you identified your Enterprise service management key performance indicators?
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98. Did you miss any major Enterprise service management issues?
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99. What activities does the governance board need to consider?
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100. What are the expected benefits of Enterprise service management to the stakeholder?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Enterprise service management Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Who is gathering Enterprise service management information?
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2. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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3. What was the context?
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4. Is Enterprise service management required?
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5. What Enterprise service management requirements should be gathered?
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6.
