Risk Data Sheet: Enterprise Service Management207
2.36 Procurement Management Plan: Enterprise Service Management209
2.37 Source Selection Criteria: Enterprise Service Management211
2.38 Stakeholder Management Plan: Enterprise Service Management213
2.39 Change Management Plan: Enterprise Service Management215
3.0 Executing Process Group: Enterprise Service Management217
3.1 Team Member Status Report: Enterprise Service Management219
3.2 Change Request: Enterprise Service Management221
3.3 Change Log: Enterprise Service Management223
3.4 Decision Log: Enterprise Service Management225
3.5 Quality Audit: Enterprise Service Management227
3.6 Team Directory: Enterprise Service Management230
3.7 Team Operating Agreement: Enterprise Service Management232
3.8 Team Performance Assessment: Enterprise Service Management234
3.9 Team Member Performance Assessment: Enterprise Service Management237
3.10 Issue Log: Enterprise Service Management239
4.0 Monitoring and Controlling Process Group: Enterprise Service Management241
4.1 Project Performance Report: Enterprise Service Management243
4.2 Variance Analysis: Enterprise Service Management245
4.3 Earned Value Status: Enterprise Service Management247
4.4 Risk Audit: Enterprise Service Management249
4.5 Contractor Status Report: Enterprise Service Management251
4.6 Formal Acceptance: Enterprise Service Management253
5.0 Closing Process Group: Enterprise Service Management255
5.1 Procurement Audit: Enterprise Service Management257
5.2 Contract Close-Out: Enterprise Service Management260
5.3 Project or Phase Close-Out: Enterprise Service Management262
5.4 Lessons Learned: Enterprise Service Management264
Index266
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What Enterprise service management problem should be solved?
<--- Score
2. Does Enterprise service management create potential expectations in other areas that need to be recognized and considered?
<--- Score
3. Who needs to know?
<--- Score
4. Will a response program recognize when a crisis occurs and provide some level of response?
<--- Score
5. What Enterprise service management events should you attend?
<--- Score
6. How do you recognize an objection?
<--- Score
7. Is it needed?
<--- Score
8. Are problem definition and motivation clearly presented?
<--- Score
9. What are the timeframes required to resolve each of the issues/problems?
<--- Score
10. Consider your own Enterprise service management project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
<--- Score
11. Are there recognized Enterprise service management problems?
<--- Score
12. Do you need to avoid or amend any Enterprise service management activities?
<--- Score
13. Who defines the rules in relation to any given issue?
<--- Score
14. Which issues are too important to ignore?
<--- Score
15. What needs to stay?
<--- Score
16. What are the stakeholder objectives to be achieved with Enterprise service management?
<--- Score
17. What resources or support might you need?
<--- Score
18. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
<--- Score
19. What tools and technologies are needed for a custom Enterprise service management project?
<--- Score
20. How do you recognize an Enterprise service management objection?
<--- Score
21. Are employees recognized for desired behaviors?
<--- Score
22. Do you have/need 24-hour access to key personnel?
<--- Score
23. What situation(s) led to this Enterprise service management Self Assessment?
<--- Score
24. What are your needs in relation to Enterprise service management skills, labor, equipment, and markets?
<--- Score
25.
