What are the clients issues and concerns?
<--- Score
26. Why the need?
<--- Score
27. What should be considered when identifying available resources, constraints, and deadlines?
<--- Score
28. How does it fit into your organizational needs and tasks?
<--- Score
29. Why is this needed?
<--- Score
30. Where is training needed?
<--- Score
31. Think about the people you identified for your Enterprise service management project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
<--- Score
32. What else needs to be measured?
<--- Score
33. What would happen if Enterprise service management weren’t done?
<--- Score
34. What is the Enterprise service management problem definition? What do you need to resolve?
<--- Score
35. Who needs budgets?
<--- Score
36. What are the minority interests and what amount of minority interests can be recognized?
<--- Score
37. Will new equipment/products be required to facilitate Enterprise service management delivery, for example is new software needed?
<--- Score
38. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
<--- Score
39. What creative shifts do you need to take?
<--- Score
40. Will it solve real problems?
<--- Score
41. How do you assess your Enterprise service management workforce capability and capacity needs, including skills, competencies, and staffing levels?
<--- Score
42. How are the Enterprise service management’s objectives aligned to the group’s overall stakeholder strategy?
<--- Score
43. What prevents you from making the changes you know will make you a more effective Enterprise service management leader?
<--- Score
44. Who should resolve the Enterprise service management issues?
<--- Score
45. Do you know what you need to know about Enterprise service management?
<--- Score
46. As a sponsor, customer or management, how important is it to meet goals, objectives?
<--- Score
47. How do you take a forward-looking perspective in identifying Enterprise service management research related to market response and models?
<--- Score
48. Are you dealing with any of the same issues today as yesterday? What can you do about this?
<--- Score
49. Which information does the Enterprise service management business case need to include?
<--- Score
50. Do you need different information or graphics?
<--- Score
51. Does your organization need more Enterprise service management education?
<--- Score
52. What is the problem and/or vulnerability?
<--- Score
53. Looking at each person individually – does every one have the qualities which are needed to work in this group?
<--- Score
54. What Enterprise service management capabilities do you need?
<--- Score
55. What information do users need?
<--- Score
56. What vendors make products that address the Enterprise service management needs?
<--- Score
57. What training and capacity building actions are needed to implement proposed reforms?
<--- Score
58. Do you recognize Enterprise service management achievements?
<--- Score
59. Can management personnel recognize the monetary benefit of Enterprise service management?
<--- Score
60. What is the recognized need?
<--- Score
61. What needs to be done?
<--- Score
62. To what extent would your organization benefit from being recognized as a award recipient?
<--- Score
63. Does the problem have ethical dimensions?
<--- Score
64. When a Enterprise service management manager recognizes a problem, what options are available?
<--- Score
65. Are there any specific expectations or concerns about the Enterprise service management team, Enterprise service management itself?
<--- Score
66. Are there regulatory / compliance issues?
<--- Score
67. Who needs to
