members, including Management Leads and Coaches?
<--- Score
50. Are roles and responsibilities formally defined?
<--- Score
51. What customer feedback methods were used to solicit their input?
<--- Score
52. Do you all define Enterprise service management in the same way?
<--- Score
53. What are the dynamics of the communication plan?
<--- Score
54. What information should you gather?
<--- Score
55. Are audit criteria, scope, frequency and methods defined?
<--- Score
56. Are the Enterprise service management requirements complete?
<--- Score
57. Has a project plan, Gantt chart, or similar been developed/completed?
<--- Score
58. What are the rough order estimates on cost savings/opportunities that Enterprise service management brings?
<--- Score
59. What is in scope?
<--- Score
60. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
<--- Score
61. Has everyone on the team, including the team leaders, been properly trained?
<--- Score
62. Is scope creep really all bad news?
<--- Score
63. What is the scope of Enterprise service management?
<--- Score
64. How do you manage scope?
<--- Score
65. Are all requirements met?
<--- Score
66. How and when will the baselines be defined?
<--- Score
67. How would you define Enterprise service management leadership?
<--- Score
68. Does the scope remain the same?
<--- Score
69. How was the ‘as is’ process map developed, reviewed, verified and validated?
<--- Score
70. How would you define the culture at your organization, how susceptible is it to Enterprise service management changes?
<--- Score
71. Is special Enterprise service management user knowledge required?
<--- Score
72. Has/have the customer(s) been identified?
<--- Score
73. What is the context?
<--- Score
74. Is the Enterprise service management scope manageable?
<--- Score
75. How did the Enterprise service management manager receive input to the development of a Enterprise service management improvement plan and the estimated completion dates/times of each activity?
<--- Score
76. What intelligence can you gather?
<--- Score
77. Has your scope been defined?
<--- Score
78. How is the team tracking and documenting its work?
<--- Score
79. How can the value of Enterprise service management be defined?
<--- Score
80. What are the Enterprise service management use cases?
<--- Score
81. How do you build the right business case?
<--- Score
82. What constraints exist that might impact the team?
<--- Score
83. Is Enterprise service management linked to key stakeholder goals and objectives?
<--- Score
84. Is there a critical path to deliver Enterprise service management results?
<--- Score
85. Will a Enterprise service management production readiness review be required?
<--- Score
86. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
<--- Score
87. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
<--- Score
88. What knowledge or experience is required?
<--- Score
89. How do you manage changes in Enterprise service management requirements?
<--- Score
90. The political context: who holds power?
<--- Score
91. Is the work to date meeting requirements?
<--- Score
92. How will variation in the actual durations of each activity be dealt with to ensure that the expected Enterprise service management results are met?
<--- Score
93. What is out of scope?
<--- Score
