Are approval levels defined for contracts and supplements to contracts?
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95. Have the customer needs been translated into specific, measurable requirements? How?
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96. Are task requirements clearly defined?
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97. How are consistent Enterprise service management definitions important?
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98. What are (control) requirements for Enterprise service management Information?
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99. How does the Enterprise service management manager ensure against scope creep?
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100. If substitutes have been appointed, have they been briefed on the Enterprise service management goals and received regular communications as to the progress to date?
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101. Have all basic functions of Enterprise service management been defined?
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102. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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103. How do you think the partners involved in Enterprise service management would have defined success?
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104. Are the Enterprise service management requirements testable?
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105. What would be the goal or target for a Enterprise service management’s improvement team?
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106. How will the Enterprise service management team and the group measure complete success of Enterprise service management?
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107. Is the scope of Enterprise service management defined?
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108. Do you have a Enterprise service management success story or case study ready to tell and share?
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109. What is the definition of success?
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110. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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111. What is the worst case scenario?
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112. What defines best in class?
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113. What are the core elements of the Enterprise service management business case?
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114. Is there any additional Enterprise service management definition of success?
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115. How do you keep key subject matter experts in the loop?
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116. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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117. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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118. How do you manage unclear Enterprise service management requirements?
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119. Have specific policy objectives been defined?
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120. What is out-of-scope initially?
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121. What are the requirements for audit information?
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122. What is the scope?
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123. What baselines are required to be defined and managed?
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124. Are there different segments of customers?
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125. What information do you gather?
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126. Have all of the relationships been defined properly?
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127. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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128. Is it clearly defined in and to your organization what you do?
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129. How often are the team meetings?
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130. How do you hand over Enterprise service management context?
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131. Why are you doing Enterprise service management and what is the scope?
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132. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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133. What Enterprise service management services do you require?
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134. Is there a Enterprise service management management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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135. What are the tasks and definitions?
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136.
