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74. Are employees recognized for desired behaviors?
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75. As a sponsor, customer or management, how important is it to meet goals, objectives?
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76. How are training requirements identified?
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77. How are the Legal service plan’s objectives aligned to the group’s overall stakeholder strategy?
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78. Can management personnel recognize the monetary benefit of Legal service plan?
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79. What problems are you facing and how do you consider Legal service plan will circumvent those obstacles?
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80. Who needs budgets?
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81. What do employees need in the short term?
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82. What are the stakeholder objectives to be achieved with Legal service plan?
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83. What do you need to start doing?
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84. Will a response program recognize when a crisis occurs and provide some level of response?
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85. Are controls defined to recognize and contain problems?
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86. How do you assess your Legal service plan workforce capability and capacity needs, including skills, competencies, and staffing levels?
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87. Is the quality assurance team identified?
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88. What creative shifts do you need to take?
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89. Where is training needed?
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90. What training and capacity building actions are needed to implement proposed reforms?
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91. Which issues are too important to ignore?
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92. Will Legal service plan deliverables need to be tested and, if so, by whom?
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93. What is the smallest subset of the problem you can usefully solve?
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94. Whom do you really need or want to serve?
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95. Which information does the Legal service plan business case need to include?
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96. Does the problem have ethical dimensions?
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97. Does your organization need more Legal service plan education?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Legal service plan Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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2. What are the record-keeping requirements of Legal service plan activities?
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3. What would be the goal or target for a Legal service plan’s improvement team?
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4. How does the Legal service plan manager ensure against scope creep?
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5. Has the direction changed at all during the course of Legal service plan? If so, when did it change and why?
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6. Are accountability and ownership for Legal service plan clearly defined?
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7. What scope do you want your strategy to cover?
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8. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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9. How would you define the culture at your organization, how susceptible is it to Legal service plan changes?
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10. What information do you gather?
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11. How often are the team meetings?
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12. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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13. How are consistent Legal service plan definitions important?
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14. Is there any additional Legal service plan definition of success?
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