is’ process being followed? If not, what are the discrepancies?
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104. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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105. How have you defined all Legal service plan requirements first?
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106. Have specific policy objectives been defined?
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107. What are the Legal service plan use cases?
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108. Has/have the customer(s) been identified?
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109. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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110. What Legal service plan services do you require?
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111. Are the Legal service plan requirements testable?
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112. Who are the Legal service plan improvement team members, including Management Leads and Coaches?
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113. What are the requirements for audit information?
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114. Scope of sensitive information?
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115. Are the Legal service plan requirements complete?
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116. How do you catch Legal service plan definition inconsistencies?
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117. What gets examined?
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118. Is it clearly defined in and to your organization what you do?
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119. Is scope creep really all bad news?
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120. The political context: who holds power?
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121. What is the scope of the Legal service plan effort?
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122. How can the value of Legal service plan be defined?
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123. Has a project plan, Gantt chart, or similar been developed/completed?
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124. What was the context?
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125. What intelligence can you gather?
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126. How do you manage changes in Legal service plan requirements?
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127. How do you gather requirements?
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128. What is the definition of Legal service plan excellence?
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129. When is the estimated completion date?
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130. Is the Legal service plan scope complete and appropriately sized?
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131. Is there a clear Legal service plan case definition?
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132. What baselines are required to be defined and managed?
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133. What is out-of-scope initially?
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134. What critical content must be communicated – who, what, when, where, and how?
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135. Have all of the relationships been defined properly?
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136. What is the definition of success?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Legal service plan Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are the Legal service plan key cost drivers?
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2. What is an unallowable cost?
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3. How will you measure your Legal service plan effectiveness?
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4. How will measures be used to manage and adapt?
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5. What would be a real cause for concern?
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6. What measurements are possible, practicable and meaningful?
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7. How frequently do you verify your Legal service plan strategy?
