Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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12. Are the Community Health Systems requirements complete?
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13. How do you manage scope?
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14. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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15. How does the Community Health Systems manager ensure against scope creep?
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16. Has a project plan, Gantt chart, or similar been developed/completed?
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17. When is/was the Community Health Systems start date?
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18. What is the definition of Community Health Systems excellence?
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19. Is Community Health Systems currently on schedule according to the plan?
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20. What are the requirements for audit information?
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21. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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22. Are audit criteria, scope, frequency and methods defined?
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23. Are customer(s) identified and segmented according to their different needs and requirements?
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24. How often are the team meetings?
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25. How are consistent Community Health Systems definitions important?
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26. What is in the scope and what is not in scope?
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27. Has the Community Health Systems work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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28. Why are you doing Community Health Systems and what is the scope?
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29. How did the Community Health Systems manager receive input to the development of a Community Health Systems improvement plan and the estimated completion dates/times of each activity?
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30. How do you manage changes in Community Health Systems requirements?
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31. How can the value of Community Health Systems be defined?
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32. What was the context?
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33. When is the estimated completion date?
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34. What is out of scope?
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35. What is in scope?
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36. How do you gather the stories?
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37. What is the worst case scenario?
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38. What are the compelling stakeholder reasons for embarking on Community Health Systems?
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39. What are the dynamics of the communication plan?
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40. What baselines are required to be defined and managed?
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41. Is full participation by members in regularly held team meetings guaranteed?
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42. Is Community Health Systems linked to key stakeholder goals and objectives?
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43. Has a team charter been developed and communicated?
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44. What are the Community Health Systems tasks and definitions?
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45. Are resources adequate for the scope?
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46. Do you have organizational privacy requirements?
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47. Will team members perform Community Health Systems work when assigned and in a timely fashion?
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48. What customer feedback methods were used to solicit their input?
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49. What would be the goal or target for a Community Health Systems’s improvement team?
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50. Are roles and responsibilities formally defined?
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51. Are improvement team members fully trained on Community Health Systems?
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52. Has/have the customer(s) been identified?
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53. Are accountability and ownership for Community Health Systems clearly defined?
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54. What happens if Community Health Systems’s scope changes?
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