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65. What are the Business behavior use cases?
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66. Are audit criteria, scope, frequency and methods defined?
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67. What customer feedback methods were used to solicit their input?
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68. Are different versions of process maps needed to account for the different types of inputs?
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69. What sort of initial information to gather?
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70. How will the Business behavior team and the group measure complete success of Business behavior?
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71. Why are you doing Business behavior and what is the scope?
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72. What happens if Business behavior’s scope changes?
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73. Who is gathering information?
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74. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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75. Has the direction changed at all during the course of Business behavior? If so, when did it change and why?
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76. Where can you gather more information?
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77. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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78. What is a worst-case scenario for losses?
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79. What information should you gather?
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80. Is it clearly defined in and to your organization what you do?
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81. What was the context?
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82. Is there a Business behavior management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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83. Are approval levels defined for contracts and supplements to contracts?
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84. What key stakeholder process output measure(s) does Business behavior leverage and how?
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85. What critical content must be communicated – who, what, when, where, and how?
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86. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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87. What are (control) requirements for Business behavior Information?
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88. Are accountability and ownership for Business behavior clearly defined?
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89. Are task requirements clearly defined?
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90. How do you manage changes in Business behavior requirements?
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91. When is/was the Business behavior start date?
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92. Who are the Business behavior improvement team members, including Management Leads and Coaches?
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93. Has a team charter been developed and communicated?
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94. How do you gather Business behavior requirements?
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95. Have all basic functions of Business behavior been defined?
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96. Has a high-level ‘as is’ process map been completed, verified and validated?
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97. What intelligence can you gather?
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98. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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99. What gets examined?
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100. Who defines (or who defined) the rules and roles?
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101. How will variation in the actual durations of each activity be dealt with to ensure that the expected Business behavior results are met?
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102. How does the Business behavior manager ensure against scope creep?
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103. How do you gather requirements?
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104. Is Business behavior linked to key stakeholder goals and objectives?
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105. How do you keep key subject matter experts in the loop?
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106. How have you defined all Business behavior requirements first?
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107. Are there different segments of customers?
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108.
