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107. How do you manage changes in Bank as a Service requirements?
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108. What are the tasks and definitions?
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109. Are different versions of process maps needed to account for the different types of inputs?
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110. How do you gather requirements?
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111. Have all of the relationships been defined properly?
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112. Who is gathering Bank as a Service information?
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113. How do you think the partners involved in Bank as a Service would have defined success?
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114. If substitutes have been appointed, have they been briefed on the Bank as a Service goals and received regular communications as to the progress to date?
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115. Is it clearly defined in and to your organization what you do?
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116. What is the context?
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117. Have the customer needs been translated into specific, measurable requirements? How?
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118. What critical content must be communicated – who, what, when, where, and how?
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119. The political context: who holds power?
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120. Is there a critical path to deliver Bank as a Service results?
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121. How and when will the baselines be defined?
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122. Are there different segments of customers?
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123. Scope of sensitive information?
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124. Has everyone on the team, including the team leaders, been properly trained?
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125. Is there any additional Bank as a Service definition of success?
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126. Is special Bank as a Service user knowledge required?
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127. Who defines (or who defined) the rules and roles?
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128. How do you catch Bank as a Service definition inconsistencies?
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129. What key stakeholder process output measure(s) does Bank as a Service leverage and how?
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130. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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131. Does the scope remain the same?
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132. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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133. Have all basic functions of Bank as a Service been defined?
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134. What knowledge or experience is required?
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135. Who are the Bank as a Service improvement team members, including Management Leads and Coaches?
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136. Is Bank as a Service linked to key stakeholder goals and objectives?
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137. How do you gather Bank as a Service requirements?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Bank as a Service Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How do your measurements capture actionable Bank as a Service information for use in exceeding your customers expectations and securing your customers engagement?
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2. How is the value delivered by Bank as a Service being measured?
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3. Which measures and indicators matter?
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4. Which Bank as a Service impacts are significant?
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5. How do you verify the authenticity of the data and information used?
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6. What are the current costs of the Bank as a Service process?
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7. Do you have a flow diagram of what happens?
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8.
