Is data collected and displayed to better understand customer(s) critical needs and requirements.
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11. Are different versions of process maps needed to account for the different types of inputs?
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12. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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13. How do you hand over Health Service Executive context?
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14. What are the compelling stakeholder reasons for embarking on Health Service Executive?
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15. How would you define the culture at your organization, how susceptible is it to Health Service Executive changes?
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16. What is the definition of Health Service Executive excellence?
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17. What is in the scope and what is not in scope?
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18. Will acquisitions, joint ventures, or partnerships be required to fill gaps in capabilities?
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19. What are the rough order estimates on cost savings/opportunities that Health Service Executive brings?
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20. When is the estimated completion date?
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21. Is there a critical path to deliver Health Service Executive results?
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22. Are diagnostics available when required and do match peaks in demand?
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23. Do you all define Health Service Executive in the same way?
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24. How often are the team meetings?
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25. Has a high-level ‘as is’ process map been completed, verified and validated?
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26. Have specific policy objectives been defined?
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27. Will team members regularly document their Health Service Executive work?
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28. What system do you use for gathering Health Service Executive information?
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29. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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30. Is the work to date meeting requirements?
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31. What are (control) requirements for Health Service Executive Information?
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32. Have the customer needs been translated into specific, measurable requirements? How?
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33. What gets examined?
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34. When is/was the Health Service Executive start date?
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35. The political context: who holds power?
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36. How do you manage changes in Health Service Executive requirements?
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37. Has the Health Service Executive work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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38. Does the team have regular meetings?
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39. What knowledge or experience is required?
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40. Where can you gather more information?
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41. What are the Health Service Executive use cases?
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42. What sources do you use to gather information for a Health Service Executive study?
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43. Is there a Health Service Executive management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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44. Is special Health Service Executive user knowledge required?
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45. Are audit criteria, scope, frequency and methods defined?
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46. What sort of initial information to gather?
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47. Are there different segments of customers?
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48. What customer feedback methods were used to solicit their input?
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49. What defines best in class?
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50. What baselines are required to be defined and managed?
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51. What information should you gather?
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52. Will a Health Service Executive production readiness review be required?
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53. How and when will the baselines be defined?
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