Are there any constraints known that bear on the ability to perform Information officer work? How is the team addressing them?
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75. What sources do you use to gather information for a Information officer study?
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76. What is a worst-case scenario for losses?
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77. Is a fully trained team formed, supported, and committed to work on the Information officer improvements?
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78. How do you manage changes in Information officer requirements?
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79. How would you define the culture at your organization, how susceptible is it to Information officer changes?
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80. Has everyone on the team, including the team leaders, been properly trained?
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81. Are there different segments of customers?
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82. What scope to assess?
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83. What are the record-keeping requirements of Information officer activities?
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84. Has a high-level ‘as is’ process map been completed, verified and validated?
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85. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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86. What would be the goal or target for a Information officer’s improvement team?
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87. How do you build the right business case?
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88. How is the team tracking and documenting its work?
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89. Is the Information officer scope manageable?
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90. Do you have a comprehensive set of service level agreement requirements?
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91. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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92. Is the team equipped with available and reliable resources?
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93. Is there a clear Information officer case definition?
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94. Has a project plan, Gantt chart, or similar been developed/completed?
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95. Is there a Information officer management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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96. What is out-of-scope initially?
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97. Are resources adequate for the scope?
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98. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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99. Is Information officer required?
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100. What customer feedback methods were used to solicit their input?
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101. Is the work to date meeting requirements?
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102. If substitutes have been appointed, have they been briefed on the Information officer goals and received regular communications as to the progress to date?
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103. What is in scope?
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104. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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105. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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106. Will team members regularly document their Information officer work?
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107. Is Information officer currently on schedule according to the plan?
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108. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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109. Does the team have regular meetings?
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110. How do you gather requirements?
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111. What is the context?
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112. How and when will the baselines be defined?
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113. Are improvement team members fully trained on Information officer?
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114. Where can you gather more information?
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115. Has a team charter been developed and communicated?
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116. What Information officer requirements should be gathered?
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117.
