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99. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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100. What are (control) requirements for Organizational communications Information?
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101. Is the work to date meeting requirements?
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102. What critical content must be communicated – who, what, when, where, and how?
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103. What defines best in class?
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104. How do you gather the stories?
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105. Is there a critical path to deliver Organizational communications results?
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106. What are the record-keeping requirements of Organizational communications activities?
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107. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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108. Are all requirements met?
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109. How will the Organizational communications team and the group measure complete success of Organizational communications?
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110. Has the Organizational communications work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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111. How do you catch Organizational communications definition inconsistencies?
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112. Have all of the relationships been defined properly?
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113. What are the Organizational communications tasks and definitions?
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114. Do you all define Organizational communications in the same way?
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115. What are the core elements of the Organizational communications business case?
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116. What approval and review requirements apply to organizational communications?
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117. Why are you doing Organizational communications and what is the scope?
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118. What is the worst case scenario?
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119. Have all basic functions of Organizational communications been defined?
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120. How do you gather Organizational communications requirements?
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121. Has/have the customer(s) been identified?
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122. Have specific policy objectives been defined?
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123. How do you build the right business case?
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124. How often are the team meetings?
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125. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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126. Does the scope remain the same?
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127. Are roles and responsibilities formally defined?
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128. What key stakeholder process output measure(s) does Organizational communications leverage and how?
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129. How have you defined all Organizational communications requirements first?
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130. Are there different segments of customers?
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131. How does the Organizational communications manager ensure against scope creep?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Organizational communications Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How frequently do you track Organizational communications measures?
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2. What are the operational costs after Organizational communications deployment?
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3. What are your customers expectations and measures?
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4. How do you measure variability?
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5. Do you have an issue in getting priority?
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