Thinking work when assigned and in a timely fashion?
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108. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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109. How do you manage unclear Process Thinking requirements?
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110. How does the Process Thinking manager ensure against scope creep?
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111. What is the scope of Process Thinking?
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112. Is the Process Thinking scope manageable?
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113. Do you have organizational privacy requirements?
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114. Is there a clear Process Thinking case definition?
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115. Are different versions of process maps needed to account for the different types of inputs?
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116. How is the team tracking and documenting its work?
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117. Is the team equipped with available and reliable resources?
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118. Are resources adequate for the scope?
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119. What key stakeholder process output measure(s) does Process Thinking leverage and how?
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120. Has a Process Thinking requirement not been met?
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121. What customer feedback methods were used to solicit their input?
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122. Has everyone on the team, including the team leaders, been properly trained?
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123. How will the Process Thinking team and the group measure complete success of Process Thinking?
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124. What system do you use for gathering Process Thinking information?
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125. Have the customer needs been translated into specific, measurable requirements? How?
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126. Does the team have regular meetings?
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127. What happens if Process Thinking’s scope changes?
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128. Are improvement team members fully trained on Process Thinking?
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129. Is there a critical path to deliver Process Thinking results?
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130. Are required metrics defined, what are they?
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131. What sources do you use to gather information for a Process Thinking study?
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132. What are (control) requirements for Process Thinking Information?
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133. What information do you gather?
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134. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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135. What is out of scope?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Process Thinking Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How will effects be measured?
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2. What tests verify requirements?
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3. Where is the cost?
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4. How do you verify if Process Thinking is built right?
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5. Do you have any cost Process Thinking limitation requirements?
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6. What can be used to verify compliance?
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7. Are the Process Thinking benefits worth its costs?
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8. What does verifying compliance entail?
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9. How can you reduce costs?
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10. What details are required of the Process Thinking cost structure?
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11. How can a Process Thinking test verify your ideas or assumptions?
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12.
